Privacy Policy

Last Updated: July 27, 2023

At Alder Hide Bespoke Leather Jackets, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order Information

  • Products ordered
  • Customization selections
  • Jacket measurements
  • Order history

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store your complete credit or debit card information on our servers.

Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your bespoke jacket order
  • Create your jacket according to your provided measurements
  • Verify measurements when necessary
  • Communicate regarding your order
  • Respond to customer support requests
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations

3. Custom Measurements

Because every jacket is handcrafted specifically for each customer, we collect body measurements provided by you.

These measurements are used only for manufacturing your bespoke jacket and providing fitting assistance. We never sell or share this information for marketing purposes.

4. Cookies

Our website uses cookies to:

  • Improve website performance
  • Remember shopping preferences
  • Analyze website traffic
  • Enhance your browsing experience

You may disable cookies through your browser settings, although some features of the website may not function properly.

5. Sharing Your Information

We never sell your personal information.

We may share limited information only with trusted third parties that help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Analytics providers
  • Customer support tools

These partners only receive the information necessary to perform their services.

6. International Shipping

As we ship worldwide, your information may be transferred to shipping partners and service providers located in different countries solely for the purpose of delivering your order.

7. Data Security

We take appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill your order
  • Provide customer support
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce our agreements

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent where applicable
  • Request a copy of your stored information
  • Object to certain types of processing

To exercise any of these rights, please contact us using the information below.

10. Marketing Communications

If you subscribe to our newsletter, we may occasionally send updates, product launches, promotions, or company news.

You may unsubscribe at any time using the unsubscribe link included in our emails.

11. Children's Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Email: support@alderhide.com

Business Name: Alder Hide Private Limited

We aim to respond to all privacy-related inquiries as quickly as possible.